Returns & Refunds are available within 30 days of delivery. EXCLUDING Vanity Counter Tops. Vanity Tops are NON-REFUNDABLE. Return shipping costs apply. Items and Packaging must be in original condition. To initialize a return we ask you to reach out to our customer service team and receive a Return Authorization. Items returned without an RA number will not be accepted. All items returned are subject to a 25% restocking fee. If you wish to return your item(s), you are responsible for shipping and handling charges. Freight charges are non-refundable. Expedited shipping charges are non-refundable after return.
How Do I Receive and Inspect my Item(s)?
Please inspect your package carefully when it arrives and note the condition of the box. If the packaging/box is damaged, please write DAMAGED on the delivery receipt, and accept the shipment. When you bring the shipment into your home, carefully inspect each item for damages and report them to us as soon as possible. If the damages are noted on the proof of delivery, we will be able to accommodate replacements if reported within 48 hours of the delivery receipt.
If there is no visible damage to the packaging, please inspect the item for any concealed damage within 48 hours of delivery. Products and packaging NOT in original condition will not be accepted for return.
Altair offers shipping across the 48 contiguous states. We ship your order directly from our warehouse with the most reliable freight carriers. Additional shipping fees will be applied for limited access areas such as but not limited to islands, rural areas, etc.
We make every effort to ensure that delivery of your order is in satisfactory time and condition; however we are not responsible for delays in transit beyond our reasonable control. Items less than 100 lbs. are shipped via Parcel Carriers (UPS, FED EX, USPS, DHL, etc.). Items over 100 lbs. ship via common carrier (LTL). We ship your order within 1-2 business days. Transit/Arrival times are expected to arrive within 5-7 business days depending on location.
We’ll provide a tracking number after the item(s) ships so customers can track it via online or by phone. The freight company will contact the receiver in advance to schedule a delivery date and time. ALL DELIVERIES ARE CURBSIDE; the freight company is only responsible for unloading this item off the Truck/Trailer and can not deliver into the property. (Accommodations made to bring the unit into the property after drop off is recommended).
All orders are processed within 24 hours during business days and hours. Actual shipping time is contingent upon availability of merchandise and credit verification by our Credit and Fraud Protection Department. To provide a worry free shopping experience, orders are shipped 48 hours (UPS Items) after being received. We don't ship to APO or POB address or to Hotels. (Unless coordinated prior with Altair Leadership)
Arrival / Delivery
Someone must be present at time of freight arrival to accept the package. Please be mindful of the condition in which freight will arrive; open your package carefully upon the arrival of your item and examine whether there is any damage to the item. Before signing the proof of delivery (bill of lading), count the boxes and inspect the package for any potential damage that may have occurred while in transit. It's normal for the packaging to show some wear. DO NOT discard your packing materials immediately, in the case you might need to ship item back, all returns MUST be in the original package as with any other product that must be returned to qualify for refund, exchange or replacement.
We are not responsible and/or liable for property damages during transit on customers’ pick-ups, and after installation/operation of the unit. Please exercise best practice for the installation of the unit and check all connections for water leaks before normal operation. Installation/item transit might adversely affect the integrity of included piping. Make your purchase ahead of time to allow sufficient transit time and coverage in the case of any eventualities (i.e.: damaged item/exchange). We are in no event liable or responsible for any injury, loss, damage, liability, debt, cost, expense, charge or fee of whatever nature, incurred or suffered by purchaser, or any successor or customer of purchaser, whether direct or indirect, incidental or consequential, or in any other manner, in connection with the purchase, use or any resale of the goods.