Shipping policy

Altair Design offers shipping across the 48 contiguous states. We ship your order directly from our warehouse with the most reliable freight carriers. Additional shipping fees will be applied for limited access areas such as but not limited, to islands, rural areas etc.

We make every effort to ensure that delivery of your order is in satisfactory time and condition; however, we are not responsible for delays in transit beyond our reasonable control. Items less than 100 lbs. are shipped via Parcel Carriers (UPS, FED EX, USPS, DHL, etc.). Items over 100 lbs. ship via common carrier (LTL). We ship your order within 1-2 business days. Transit/Arrival times are usually 5-7 business days for the products to arrive, depending on your location not including the weekends and holidays.

We’ll provide a tracking number after the item(s) ships so customer can track it via online or by phone. The freight company will contact the receiver in advance to schedule a delivery date and time; we recommend that you have help available upon arrival. ALL DELIVERIES ARE CURBSIDE; the freight company is only responsible for unloading this item off the truck however, they will bring it onto your driveway/garage (provided it is accessible for the truck), but not to your backyard or anywhere else inside the house.